Return Policy

We want every purchase from orviandne to meet your expectations.
If an item does not meet your needs, please review the following policy to ensure a smooth return process.

Eligibility for Returns

Returns are accepted within 30 days of delivery.
Items must be unused, unworn, unwashed, and returned in their original condition and packaging, including tags and accessories.
We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including but not limited to:

Undergarments, swimwear, or intimate apparel and sale items.

Refund processing time

Refunds will be issued within 3-5 days after the warehouse has received and inspected the returned items. The exact time it takes for the refund to reflect in your account depends on your bank.

Return Process

Contact our support team at [email protected] with your order number and reason for return.

Please ensure the parcel is securely packaged to prevent damage during transit.